Reset your Mac to hide hidden files again.It will ask for the serial number, and will accept your entry. The existence of this folder prevents Prism from saving the serial number file.įind a file or a folder called ssprism5.qxt (for Prism 5) or ssprism6.qxt (for Prism 6).

The problem is that when the migration assistant tries to transfer the file, it creates a hidden folder of that name instead. The Mac migration tool can't transfer hidden files. The Prism serial number is stored, in the /Library/Application Support folder, in a hidden file. After you enter the serial number and click OK, Prism will pop up a message: 'Prism cannot start because the serial number file cannot be saved.' It is better to do a fresh install of Prism.Īfter you have run the migration tool, Prism will aks you to enter the serial number. This problem can occur when you use the Mac migration tool to move Prism from one computer to another.

Update to the latest release using Help.Check for updates. Releases of Prism 6.0a, 6.0b and 6.0c will not install properly under Mavericks, or Yosemite and you'll see the message about inability to save the serial number file. If you use early releases of Prism 6 with Mavericks or Yosemite There is a very high chance this will solve the problem.

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